Job Summary
Responsible for partnering with assigned client organizations and Human Resources team(s) to ensure strategies and initiatives are met. Manages team which may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in the development and meeting of departmental budget.Job Description
Core Responsibilities
- Oversees, handles and manages employee relations issues. Assists with employee counseling, discipline and grievance handling.
- Recommends new approaches, policies and procedures to maintain efficient and effective services. Manages direct reports. Ensures compliance with state, local and federal guidelines and policies to protect the business and its employees.
- Serve as the lead on all people workstreams to ensure HR is united as a cohesive team operating under one customer engagement model and using one readiness and adoption playbook.
- Partners with management to ensure strategic HR goals, policies and programs are aligned with business initiatives. Lead the strategic planning effort, change management planning and serve as the primary liaison between HR CoE Leaders at the Region, Division and Head Quarters to ensure alignment on expectations and measurable outcomes.
- Maintain plan of record for all strategic initiatives led by HR in support of business goals and objectives.
- Lead the HR process and project function to deliver greater operational efficiency and improve client and team member experience.
- Manage the coordination, planning and readiness of customer facing programs, projects and initiatives impacting employees across the Division.
- Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Proficiency in Excel
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Executive Presence; Relationship Building; Stakeholder Management; Prioritization
Salary:
Pay Range: This job can be performed in Illinois with a Pay Range of $98,326.87 - $154,864.82
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
