The Role:As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process. You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.

Starting pay:$17.75/hr + $1 for Spanish speaking agents

Training start date: February 10th

Essential Functions/Responsibilities:

• Answer calls/emails from internal Vivint employees
• Troubleshoot sales tools/apps (No experience needed with tools prior to training)
• Answer questions regarding standard sales processes at Vivint
• Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary

Required Skills:

• Proficient communication skills (verbal and written)
• Friendly disposition - White glove Customer Service
• Excellent problem-solving skills to determine the best plan of action
• Must be able to multi-task while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)
• Knowledge of Salesforce is preferred, but not necessarily required.

Minimum Requirements:

• Must be at least 18 years of age
• Ability to pass a background check
• Be able to type a minimum of 35 wpm
• Must be able to work 2 Saturdays per month
• If already a Vivint employee,currentlymeeting all department performance expectations.Cannot be on any form of a final write up (behavioral, attendance, etc.)
• Been in current position minimum of 90 days.

Required Working Conditions:

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.?
• Have a quiet and private location from which to work?
• Must be able to provide your own equipment. This entails:
• A computer (laptop or desktop) no older than 5-7 years
  • (Please note our remote-based software doesNOTwork with Apple/Mac products, tablets, or Chromebooks.)?
• Computer must run Windows 10 or higher
• Computer must have at least 8 GB RAM, 16 GB recommended
• Computer must have a webcam.
• A USB wired headset equipped with a microphone.?
• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds?
• Must have a wired internet connection
• A second monitor is strongly recommended if a laptop is being used
• An external mouse (if using a laptop)

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.