This role reports to: Pamela Stewart, Chief Customer Officer, Retail - NAOU

The Sr. Director, Strategic Planning & PMO Retail is responsible for supporting the Chief Customer Officer, Retail - NAOU in a broad range of initiatives across the Retail Sales community. This role will be responsible for alignment and integration across Retail Sales; project management; and communication planning, routines and execution. Responsible for supporting the Chief Customer Officer, Retail - NAOU in all activities associated with the Retail Sales function including internal and external communications, supporting business planning, organizational planning. performance tracking, resource allocation, and interaction with North America OU Retail Sales Leadership Team and key internal/external stakeholders. Additionally, this role will lead the design and coordination of internal and external meetings, will represent the Chief Customer Officer, Retail - NAOU as appropriate, and be responsible for efficient and effective operations of the Chief Customer Officers', Retail - NAOU office.

FUNCTION SPECIFIC ACTIVITIES:

• Support the annual business planning and strategy process and prioritization while balancing near- and long-term business priorities.

• Track Chief Customer Officer, Retail - NAOU office’s budget to deliver on its annual budget, working with the finance team to identify risks and opportunities.

• Provide recommendations and critical information to the Chief Customer Officer, Retail - NAOU. Participate in the Retail Sales Leadership routines, including Retail Sales Leadership team, business planning, organizational planning, financial reviews, etc.

• Represent the Chief Customer Officer, Retail - NAOU, as appropriate. This includes ensuring the right tone/voice of the Head of Retail Customer in the community at large, making decisions within agreed scope of authority, attending meetings, maintaining a good working relationship with internal and external contacts (including Operating Committee members, direct reports, Retail Sales community members, customers, bottlers, etc.).

• Manage Chief Customer Officer, Retail - NAOU communications internally and externally, working together with PAC. Promote collaboration and elevate the reputation and perceptions of the Retail Sales community inside TCCC and with key stakeholders (suppliers, bottlers, cross-functional partners) and externally facing audiences. This includes developing and implementing communication plans, planning and executing community town hall meetings, and writing and/or editing all Chief Customer Officer, Retail - NAOU communication materials (presentations, videos, emails, web posts, surveys, etc.) for multiple audiences.

• Drive employee and leadership engagement, understanding and alignment to the Retail Sales agenda through establishment and reinforcement of internal communication strategies and routines. Steward integration across the Retail Sales community, including driving an environment that promotes collaboration and information sharing.

• Support and delegate work assignments and tasks to appropriate individuals, providing enough direction so desired business outcomes can be achieved.

JOB REQUIREMENTS:

Education: Bachelor's Degree or equivalent work experience

Related Work Experience: At least 10 years

RETAIL SALES SKILLS:

• Advanced collaboration skills: Ability to develop and maintain value added relationships with multiple constituencies including Coca-Cola system leaders and associates; bottlers; customers; suppliers; external stakeholders at multiple levels and on a global basis.

• Communicating Effectively: Ability to communicate clearly and effectively with internal and external stakeholders at all levels of an organization, including writing, speaking, and listening effectively.

• Retail Sales: Broad knowledge of Retail Sales and experience in at least one area within the Retail Sales community, e.g. Sales, Commercial, Supply Chain, Franchise Leadership, etc.

• Program Management: Ability to provide oversight and management to synthesize/bring synergy to multiple initiatives by establishing courses of action for self and others to ensure that work is completed efficiently, adjusting priorities, establishing management routines to effectively track progress and identify issues, removing barriers and leveraging resources.

• Project Management: Ability to manage projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria) to establish clear goals and accountabilities. Also includes the ability to develop project plans, allocate resources, identify potential issues/risks and develop contingency plans.

• Business Partner Knowledge: Knowledge of business partners (such as cross-functional partners, customers, bottlers, suppliers) in their context: industry trends and competitive pressures, strategies and plans, organizational structure, decision-making process, contacts, technology infrastructure and systems.

• Company and System Knowledge: Knowledge of our business and industry. Understanding of TCCC and System Retail Sales around the world.

• Business Planning / Rolling Estimate Process: Knowledge of business planning and rolling estimate processes and procedures. This includes applying forecasting techniques and skills to develop and evaluate business goals and strategies, analyzing information to derive insights and implications to initiate planning and/or re-planning, and controlling actual results versus budget.

• Ability to work in an ambiguous and dynamic environment.

• Systems holistic thinking: demonstrated ability to connect the dots and determine areas of integration.

• Cross Functional Relationships: Knowledge of and ability to articulate to senior management the benefits of supporting cross-functional objectives to achieve the business plan.