OVERVIEW
We are seeking a strategic, user-centric Product Owner to lead the vision, development, and continuous improvement of our Customer Portal-a core digital experience for our residents and guests. The ideal candidate is a creative thinker with a deep understanding of digital customer engagement, preferably within the property management or real estate industry. They will enhance our digital tools to elevate the customer journey-from application through the full resident lifecycle by helping to shape the product roadmap, prioritize development efforts, and ensure our digital products deliver measurable value to stakeholders.
JOB DUTIES
- Define, communicate, and prioritize product roadmaps, feature enhancements, and release plans based on customer insights, business goals, stakeholder input, and technology trends.
- Gather and translate feedback from residents, business stakeholders, and internal users into actionable product features and requirements.
- Work closely with the business analyst and development team in an agile environment to ensure clear requirements and timely delivery of features.
- Partner with UX/UI designers to deliver intuitive and elegant digital experiences.
- Serve as a subject matter expert and champion for portal functionality and digital resident engagement within the company.
- Monitor usage metrics, user feedback, and market trends to inform ongoing enhancements and innovations.
- Continuously advance theCustomer Portalto deliver value, ease of use, and engagement across the resident lifecycle.
- May expand responsibilities to lead additional projects, such asinternal team member mobile app or other digital products.
- Other duties as assigned.
REQUIREMENTS
- Bachelor's Degree in in Business, Computer Science, or a related field (Required)
- 5 years of experience as a Product Owner, Product Manager, or related role in digital product development
- 1 year building/managing customer portals, especially in the property management or real estate industry
- Proven ability to balancestrategic thinkingwithhands-on execution
- Familiarity with web and mobile app development and platform best practices (iOS)
- Excellent skills inrequirements gathering,road mapping,user story creation, andagile development
- Strong collaboration skills with the ability to influence cross-functional teams without direct authority
- Adept at interpreting analytics and customer feedback to drive product decisions
- Familiarity with integration points between customer portals and ERP or property management systems, preferred
- Understanding of secure portal login experiences, digital payment tools, self-service workflows, and use of Artificial Intelligence (AI) to enhance user experience, preferred
BENEFITS
At Sun, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental and Vision Plans
- On-Site Fitness Center
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life,Accidental Death &Dismemberment Insurance and Dependent Life
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
- Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty
Apply for aCorporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.
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