Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary:
This Sr. Business Analyst role will provide analytics support for a Customer Loyalty department, plus lead multiple strategic initiatives. The analytics role utilizes SQL and Tableau and is a blend of data and strategy. You will be part of a 10-person analytics team and have your own area of ownership. This role is onsite in Lindon, UT 3-5 days a week and can be remote on other days, subject to current company policies.
Primary Responsibilities:
- Own a suite of reports and Tableau dashboards
- Optimize the Loyalty department's strategies to create $1M+ in cost savings or revenue generation
- Lead analytics and strategic efforts to improve customer retention and reduce attrition risks
- Lead strategic projects to increase service revenue and reduce spend, while also improving overall customer experience
- Partner with Director and VP level leaders of our 3,000+ person contact center team that handles over 10M calls annually. Apply a data-driven, consulting approach to drive real change.
- Partner with Technology teams in identifying and managing new and existing sources of enterprise data
Required Skills:
- 3-5 years minimum of full-time experience with Snowflake or equivalent SQL solution
- Strong Tableau (or equivalent) skills with a proven track record of creating insightful, interactive dashboards
- Skilled in building executive-ready presentations in PowerPoint with a focus on narrative and impact
- Able to work onsite in Lindon, UT at least 3 days a week
- We also value other applicable experience in consulting, analytics, statistics, project management or operations
- Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team and we will win together
- Critical thinking skills. Identify trends in Vivint customer purchasing and payments and develop creative solutions to specific problems
- Communicate clearly and concisely. Turn complex data into simple stories that drive action
- Vivint Loyalty is a fast-paced technology environment with frequent change. We especially value candidates with:
- Proven track record of driving meaningful financial or customer experience improvement
- Mindset to challenge ideas, make data-driven decisions, and think like a consultant
Required Education/Experience:
- Bachelor's degree in Business, Analytics, Marketing, Statistics, or a related field.
- 5+ years of experience in business analysis or data analytics, with at least 2 years supporting customer loyalty, retention, or marketing teams.
- Hands-on experience with Snowflake, SQL, and Tableau is required.
- Proven experience in consumer-focused industries (e.g., retail, e-commerce, hospitality, or subscription services) preferred.
- Familiarity with CRM or loyalty platforms and campaign performance tracking is a plus.
Learn about the Vivint Culture and why it's a great place to grow your career!
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time off program
- NRG Employee Stock Purchase Program
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
