Grand Hyatt Scottsdale Resort

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Associate Director of Sales is an experienced senior level hotel sales role that reports directly to the Director of Sales and Marketing. The ideal candidate is an experienced sales leader with a commitment to excellence, a passion for hospitality and a clear ambition to advance into a Director of Sales role within Hyatt. Responsibilities include, but not limited to, managing and leading the sales team as well as overseeing select key accounts and market segments as well as:

• Sales Leadership & Team Management
• Mentor, train and develop the sales team
• Bi-Weekly/Monthly Tentative Funnel Reviews with Sales Team
• Oversee recruitment and hiring of sales staff
• Lead and facilitate sales meetings
• Conduct property tours &/or facilitate client FAM responsibilities
• Revenue & Business Strategy
• Collaborate with catering and convention services teams
• Participate in annual business planning and forecasting
• When asked to attend owner or Hyatt meetings and analyze reports
• Versed at managing Sales & Marketing P&L and financial performance reports
• Client Relations & Business Development
• Handle key accounts and market segments
• Represent the hotel at business travel events and tradeshows
• Engage in customer entertainment and relationship-building
• Community & Internal Collaboration
• Network within the community to drive business opportunities
• Partner with Rooms, Events, and Food & Beverage departments to optimize revenue
• Serve as acting Director of Sales & Marketing in their absence

Qualifications

A minimum of 3-5 years previous sales experience, proficient in general computer knowledge, supervisory experience, and able to train and monitor the process of sending referrals, setting traces and profiling accounts. Excellent customer relations, communication, presentation and organization skills of utmost importance.

• Sales & Business Development – Ability to drive revenue growth, manage key accounts, and identify new market opportunities.
• Leadership & Mentorship – Strong experience in leading and training a sales team, fostering professional development.
• Strategic Thinking & Problem-Solving – Ability to develop effective sales strategies, analyze business forecasts, and make data-driven decisions.
• Relationship Building & Negotiation – Skilled in engaging clients, managing partnerships, and closing deals with confidence.
• Financial Acumen – Understanding of P&L management, forecasting, and financial reporting.
• Event & Trade Show Management – Experience in representing the company at business travel events, networking, and lead generation.
• Collaboration & Cross-Department Coordination – Ability to work closely with other departments like Events, Rooms, and Food & Beverage to optimize revenue.

• Communication Excellence – Strong verbal and written skills for client interactions and team leadership.
• Adaptability & Resilience – Ability to thrive in a fast-paced environment while managing multiple responsibilities.
• Customer-Centric Mindset – Passion for hospitality and creating exceptional client experiences.
• Time Management & Organization – Skilled in balancing responsibilities, setting priorities, and meeting deadlines.

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