CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Physical Damage Claims Business Process Consultant! Join us and support CSAA IG in achieving our goals
Your Role:
Uses expertise gained in applying process analysis and improvement tools and methods in a variety of business operations, with a focus on auto physical damage. Supports and consults on overall business strategy and corporate objectives with the aim of creating value, maximizing growth, or improving the business performance of our internal claims process. Performs advanced analysis to support the identification of business needs and determine solutions to a variety of sophisticated business problems and processes. May provide technical advice to claims associates and other functional areas.
Your Work:

• Collects data to identify root causes of problems. Measures performance against business requirements. Aligns improvement to performance shortfalls. Provides consultation and leads projects to apply re-engineering techniques to improve business performance and product quality.
• Utilizes advanced knowledge and experience in business and process analysis and improvement methods to scope, charter and leads all phases of highly complex process analysis and design initiatives. Responsible for the identification and benchmarking of best practice business processes for large functional areas and/or divisions to support achievement of high-impact operational, customer, growth, employee and profitability objectives.
• Leads large projects and provides consulting to address large scale/highly complex problems where analysis of situations or data requires in-depth evaluation of business, process and people factors. Uses knowledge of change management concepts in implementation of business initiatives. 
• Facilitates understanding and management of cross-project dependencies; maintains dependency maps for project portfolio.
• Conducts high level reviews of project charters and work plans, confirming appropriateness of project approach and that cross-functional work streams have been included to facilitate success in the delivery of project/program.
Required Experience, Education and Skills:

• 8+ years related business experience with a focus on process
• Bachelor's degree in a related field or equivalent combination of education and experience.
• Advanced program and project management competence and skills
• Advanced analytical, planning, problem solving and solution design skills
• Ability to discern between best theoretical solutions and best realistic solutions
• Ability to support change and impart value within an organization
• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational / product / financial concepts and their application to the business unit and AAA
• Proficient in the use and development of operational / product / financial concepts as they apply to business unit and AAA
• Advanced understanding of AAA business strategy
What would make us excited about you?

• Prior leadership experience preferred.
• Prior Auto Physical Damage claims experience strongly preferred
• Non-injury claims experience in either personal or commercial lines of business preferred.
• Project management experience skills to accurately complete detail data assignments, understand and interpret broad operational concepts and their application to the business unit and AAA.
• Advanced understanding of AAA business strategy and ability to expertly address analytics into process workflow improvements.
• Experience with CAS, mCAS, SharePoint, JIRA, OneDrive, Microsoft PowerBI, working with RPA tools strongly preferred.
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects) 
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) 
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area  
• Strong written and verbal communication
• Experience managing external vendors and partners
• Travels as needed for role, including divisional / team meetings and other in-person meetings 
• Fulfills business needs, which may include investing extra time, helping other teams, etc 
CSAA IG Careers   
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  
Join us if you... 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 

• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation.  
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).  
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. 
CSAA Insurance Group is an equal opportunity employer. 
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. 
Must have authorization to work indefinitely in the US.  
Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska.
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