CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Program Manager Remote. Join us and support CSAA IG in achieving our goals.    
Your Role: Aligns with the Business Relationship Management (BRM) function within Enterprise Data and Corporate Application Services (EDCA).  Creates, modifies and maintains functional and non-functional requirements for system enhancements, upgrades and new functionality.  (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate but are not part of the actual business function(s) performed by the application). 
Your work:
The IT Analyst III liaisons with Stakeholders to understand / refine requirements, benefits and priorities of requests.  Creates process and system workflows and facilitates working sessions with stakeholders for validation.  Partners with and provides support to stakeholders and Agile Scrum team throughout the SDLC in understanding and clarifying the requirements under examination
Required Experience, Education and Skills

• Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience
• 5+ years System documentation experience and/or technical writing
• Work closely with business units to understand their needs, collect business requirements, and translate them into technical requirements.
• Provides subject matter expertise to project stakeholders (customers and IT) on IT capabilities and applicability to meet business objectives.
• Involved in the full systems life cycle for moderate to large sized projects and partners with stakeholders to maintain focus and understanding throughout the project lifecycle.
• Collaborate with Architects and Developers to ensure that technical solutions align with business objectives.
• Serve as a go-to resource for business stakeholders, providing in-depth knowledge of the applications and platforms.
• Develop and maintain clear and concise technical specifications and documentation.
• Works in conjunction with QA Lead to validate testing documentation.
• Organize and lead user acceptance testing (UAT) sessions to ensure the solution meets user expectations.
• Validate that the final product meets the business requirements and delivers the expected outcomes.
What would make us excited about you? 

• Advanced degree in related area
• Working knowledge of industry practices and CSAA IG policies and the ability to develop a clear understanding of the company's key functional processes and resources
CSAA IG Careers   
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  
Join us if you... 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 

• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation.  
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at[ https://careers.csaa-insurance.aaa.com/us/en/benefits ](http://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).  
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. 
CSAA Insurance Group is an equal opportunity employer.
  
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