Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
**Please note this role is for a Spring (January to July 2025) co-op or post-graduate internship no more than one year removed from graduation.
As a Community Manager Co-op, you will be the primary liaison between our brand and our community of customers, followers, and enthusiasts. You will be responsible for nurturing relationships, facilitating discussions, and fostering a positive and supportive environment within our online communities. The ideal candidate will be passionate about our brand, highly communicative, and adept at building and maintaining relationships.
Key Responsibilities:
- Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups.
- Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values.
- Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy.
- Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community.
- Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences.
- Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services.
- Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies.
- Stay informed about industry trends, best practices, and emerging technologies related to community management and social media.
Qualifications:
- Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles.
- Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically.
- Proficiency in social media management and analytics tools.
- Creative thinking and problem-solving abilities, with a proactive and results-driven mindset.
- Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Lead us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT”
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
