Responsibilities / Tasks
- Technical Support:
- Assist Sales Engineers with technical expertise in GEA chemical/pharmaceutical decanter and separator lines
- Aid customers in troubleshooting and resolving issues with chemical/pharmaceutical decanter and separator installations.
- Customer Engagement:
- Support customers in optimizing processes and maintenance procedures.
- Build and maintain relationships with customers, ensuring their satisfaction and loyalty.
- Internal and External Training:
- Provide training sessions for customers and internal teams to increase understanding of products and processes.
- Market Positioning and Product Development:
- Position the after sales product line effectively against competitors(grey market, etc).
- Collaborate with product development teams on customer-related projects.
- Cross-Functional Support:
- Work with sales and project execution teams to provide industry-specific knowledge.
Help improve internal processes and procedures.
- Uphold a unified approach in client interactions ("One face to the Client" culture).
Your Profile / Qualifications
- Experience and Expertise:
- At least 5 years of relevant industry experience, with knowledge of separators and decanters.
- Familiarity with customer bases and competitors in the field.
- Technical and Practical Know-How:
- Expertise in state-of-the-art processes related to decanters and separators.
- Educational background in Engineering, Field service, or equivalent experience.
Personal Attributes:
- Open-minded, solution-oriented, and strong problem-solving abilities.
- Team player with excellent networking and communication skills.
Customer Focus:
- Strong customer orientation and ability to build rapport across various organizational levels.
- Confident, capable, and credible in client-facing scenarios.
Additional Requirements:
- English proficiency.
- Willingness and ability to travel extensively (50-70%).
GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
#engineeringforthebetter
GEA offers competitive pay and great benefits.
11 Paid Holidays PTO - Paid Time Off Medical Plans Dental Insurance Vision Insurance Health Savings and Spending Accounts Tuition Reimbursement 401k with excellent employer match Wellness Incentive Program Employee Assistance Program
Did we spark your interest?
Then please click apply above to access our guided application process.
