Job Summary

Job Description

JOB SUMMARY:

Responsible for providing daily oversight to Complaint Coordinators and assisting with the development of policies and procedures that enable and encourage the optimum performance of the team.

MAJOR RESPONSIBILITIES:

Plan, evaluate, and improve the efficiency of the complaint handling process to enhance quality, efficiency, and productivity.

• Maintain schedule for complaint coordinators to assure adequate staffing. Allocate resources while meeting departmental productivity standards and quality goals.
• Achieve results with manager guidance by communicating job expectations, planning, monitoring, and appraising job results. Encourage employee contribution and utilize a framework that includes goal setting, feedback, and performance review.
• Communicate continuously with team through one-one-one meetings.
• Responsible for ensuring the orientation and training of employees.

Management responsibilities include:

• Responsible for the day-to-day activities and outcomes of a group of employees. Does allocate more that 20% of time performing the worked supervised.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Education

• High School Diploma or equivalent.

Work Experience

• At least 3 years of product complaint experience to include at least 2 years of experience at a senior or lead level.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP.
• Position requires up to 10% travel.

PREFERRED JOB REQUIREMENTS

• Bachelor’s Degree.
• At least 2 years of experience directly managing people including hiring, developing, motivating, and directing people as they work.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.