Job Title

Job Description

Your role:

• Ensure timely updates to customer order details as provided by the Project Manager and align factory-confirmed delivery dates with requested dates using ERP and project management systems. Actively communicate with internal and external customers to resolve order alignment issues efficiently.

• Monitor order shipments through logistical databases and transportation carrier websites to ensure on-time and complete deliveries. Expedite shipments as needed and address any delivery challenges proactively.

• Serve as a liaison across all functions from order intake to invoice creation, resolving sales order processing issues and ensuring smooth material delivery. Validate and process Defect on Arrival (DEFOA) and Return Order requests within departmental turnaround times.

• Follow established processes while seeking improvements through Philips Lean culture to enhance efficiencies. Comply with Quality Standards and Philips’ standards of business conduct while completing required training within set timeframes.

• Escalate issues promptly to ensure customer satisfaction and meet workload deadlines. Prioritize tasks effectively to achieve departmental goals and maintain high standards of performance.

You're the right fit if:

• You have a Bachelor’s degree or equivalent combination of education and or relevant business experience preferred
• You’ve acquired 2+ years of Supply Chain related business experience is preferred
• 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
• Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The hourly pay range for this position in Nashville is $21.88 to $31.25

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.