Job Summary

The HR Systems Optimization Manager will serve as a strategic partner to the HR function, leading HRIS system optimization efforts and ensuring the seamless operation of our digital HR ecosystem. This role manages a small team and plays a critical part in improving the employee experience, driving data-informed decisions, and advancing the functionality of our HR digital platforms. The ideal candidate blends system-savvy leadership with a passion for process improvement and analytics.

Salary Range: $80,100.00 to $133,300.00 USD

Essential Duties and Responsibilities

Leadership & Collaboration

• Lead and mentor a small team of HR systems analysts or specialists
• Serve as the primary HR business partner for digital tools, collaborating with IT and cross-functional teams
• Translate business needs into system solutions that are user-friendly and scalable

System Optimization & Innovation

• Identify opportunities to optimize workflows across systems such as UKG, Intellum, Microsoft Suite, and more.
• Lead configuration updates, test changes, and manage rollout communications
• Evaluate digital HR tools and support implementation of new technology
• Manage HRIS access aligning with best practices and company security

Data & Reporting

• Build and maintain dashboards, reports, and tools that enable real-time insights into key HR metrics
• Apply basic HR data analytics and formulas to analyze turnover, engagement, compensation equity, and more
• Partner with stakeholders to deliver reports and visualizations that support strategic decision-making

Project Management & Training

• Lead or support HR technology projects from design through execution
• Oversee change management efforts, including user training and documentation
• Maintain strong vendor relationships and manage support tickets or escalations

Supervisory Responsibility

This position manages employees and is responsible for the performance management and hiring of the employees.

Travel Requirements

Travel Requirements:  Less than 25%

Education

Minimum:

• 4 Year/Bachelor’s Degree in Human Resources, Business Administration, Information Systems, or related field

Experience

Minimum Years of Experience

• 4 + years of experience in HR systems or digital HR roles; 1+ year of people leadership preferred

Knowledge, Skills, and Abilities

• Proficiency with at least one major HRIS platform (Workday, UKG, ADP, etc.)
• Proficiency in Excel or Sheets (VLOOKUP, pivot tables, basic formulas)
• Familiarity with HR analytics concepts (headcount, attrition, DEI, compensation metrics)
• Preferred AIHR, SHRM, or HRCI certification
• Strong interpersonal and change management skills
• Excellent written and verbal communication skills

Working Conditions and Physical Requirements

• Must be able to sit for long periods of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
  
  

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

 Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.