Description
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Summary:
Provides assistance to patients and family members regarding establishing arrangements to provide payments for services provided at UNC Fertility. Ensures all insurance requirements are met prior to patient's arrival and informs patients of their financial liability prior to arrival for services.
Responsibilities:
1. Admit, register and pre-register fertility patients with accurate patient demographics and financial data.
2. Calculate and collect payments from patients for fertility physicians. Set up payment arrangements. Reconcile daily money collected. Work with collections agencies to resolve balances and/or collect payments. When insurance is not an option, works with patients on payment plans.
3. Refer patients to as needed for medications.
4. Request insurance authorizations for fertility procedures via online portal or by phone. Enters authorizations in various systems. Provides estimates using the passport estimator for future services to help determine patient's liability. Screen patients for charity care, COBRA and Medicaid. Help complete applications as needed. Work with third party payers for copay assistance. Submit forms for prior authorizations.
5. Review and explain claim rejections on patient's accounts. Help resolve patient balance issues and questions.
Other Information
Education Requirements:
● High School diploma or GED
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years of experience working in hospital/clinical services access or billing and collections insurance.
Knowledge/Skills/and Abilities Requirements:
● Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.
Job Details
Legal Employer: STATE
Entity: UNC Physicians Network
Organization Unit: FP UNC Fertility Clinic
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $20.88 - $30.02 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
