Job Type

Description

Days Off:  Saturday, Sunday

Shift: Day 

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Case Manager Supervisor leads a team of Case Managers at DESC's Emergency Housing project, Mary Pilgrim Inn, as they provide housing-oriented case management and support services to clients residing at the site.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist Project Manager in planning, implementation and coordination of Mary Pilgrim Inn's services.
• Assure compliance with all relevant contract and procedure requirements.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals and staff training.
• Provide supervision and direction to staff in housing acquisition activities with Mary Pilgrim Inn clients, including income acquisition and barrier mitigation.
• Supervise, schedule and evaluate Case Managers to ensure effective operation of Mary Pilgrim Inn.
• Coordinate case manager hiring and orientation; assist in the hiring and orientation of other Mary Pilgrim Inn staff.
• Consult with other staff regarding cases and client issues.
• Provide leadership at Mary Pilgrim Inn in absence of Project Manager as needed.
• Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
• Outreach potential clients in the community, including encampment sites, as assigned; facilitate transportation of referred clients to Mary Pilgrim Inn.
• Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
• Participate in Coordinated Entry planning activities as assigned. Liaison with external agencies as assigned in service of Mary Pilgrim Inn client outcomes.
• Provide, directly and indirectly, intensive case management to facilitate client access to housing, medical and behavioral health care, financial assistance and vocational training or employment.
• Provide and support crisis intervention and counseling services for clients.
• Provide strong harm reduction-oriented service interventions and train and support staff in harm reduction.
• Maintain own caseload if assigned; develop plans and follow-up strategies for clients on caseload.
• Maintain service notes and files in an orderly, up-to-date manner.
• Become familiar with local employment, housing and other resources.
• Coordinate with other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term providers as appropriate.
• Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage and crisis intervention as assigned.
• Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
• Participate in staff meetings and training sessions.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor's degree relevant to social services or management. Demonstrated ability to supervise or lead teams in a fast paced, complex, social service or other programming may substitute for degree requirement. See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or leadership experience.
• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or ability to obtain the credential upon hire.

PREFERRED QUALIFICATIONS:

• Master's degree in social work, counseling, administration, public health, or other relevant degree
• Case management or housing navigation experience 
• 2+ years supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.

EDUCATION / EXPERIENCE REQUIREMENTS:

1. Bachelor's degree in relevant degree, or
2. Bachelor's degree in any field and 1 additional year of paid case management experience in social services, or
3. Relevant associates degree and 2 additional years of relevant paid case management work experience, or
4. Any Associates degree and 2 additional year of highly relevant case management work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job, or
5. A combination of 2 years of highly relevant paid case management work experience, 2 additional years of relevant work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job. DESC CSS and CM roles are considered highly relevant.

*examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER:

DESC  is committed  to diversity in the workplace, and promotes equal  employment  opportunities for all staff members and applicants. The  Agency will not  discriminate against any employee or applicant for  employment on the  basis of race, creed, color, sex, gender, sexual  orientation, age,  national origin, caste, marital status, or the  presence of any sensory,  mental or physical disability in any employment  practice, unless based  on a bona fide occupational qualification.  Minorities and veterans are  encouraged to apply.

Salary Description