We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today's way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.
We are actively hiring for a Commercial Claims Programs Consultant - Remote
Your Role:
This role is responsible for helping drive consistent, scalable, and data-informed oversight of internal and external claims programs supporting commercial operations. Operating as a senior individual contributor, the position manages key TPA and client relationships, supports strategic program initiatives, and helps ensure operational alignment, transparency, and strong partner experiences across multiple stakeholders and programs.
The role plays a critical part in evaluating claims performance, analyzing KPI and SLA results, identifying operational trends and risks, and delivering actionable insights that support continuous improvement and operational effectiveness. In addition, the position partners cross-functionally with leadership, claims operations, analytics, finance, technology, and external partners to support onboarding activities, governance efforts, reporting initiatives, and ongoing program execution.
The ideal candidate will possess strong knowledge of property and casualty claims operations, experience with claims performance reporting and analytics, and the ability to influence and collaborate effectively in a fast-paced, evolving environment. Strong relationship management, operational problem-solving, and strategic thinking skills are essential to success in this role.
Your Work:

• Monitor and ensure TPA compliance with operational standards, SLAs, and contractual requirements
• Facilitate onboarding new clients and TPA partners
• Build relationships with client and partners to ensure clear communication, expectation and align on performance standards.
• Lead quarterly and ad-hoc TPA due diligence reviews.
• Drive strategic and operational initiatives across internal and external partnerships.
• Manage multiple priorities across TPAs and programs.
• Collaborate cross-functionally with internal teams.
• Serve as escalation point for operational issues with internal partners, vendors and 3rd party providers.
• Prepare reports, dashboards, and presentations for review by multiple parties up to and including executive leadership.
• Monitor claim funding accounts and reconciliation practices.
• Analyze indemnity and expense trends for leakage.
• Analyze existing claims data and identify trends or performance gaps (severity, cycle time, litigation rates).
• Deliver insights to leadership and external TPA partners.
• Facilitate client meeting preparation, reporting, and follow-up actions.
Required Experience, Education and Skills:

• Bachelor's Degree in related subject (Business) or equivalent combination of education and experience.
• 8+ years of property & casualty insurance experience, preferably in auto and liability claims.
What would make us excited about you:

• Commercial property and casualty experience or TPA governance experience.
• Experience working with TPAs or vendors and/or understanding of TPA oversight practices.
• Program management background.
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at Mobilitas?
At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.
Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.
Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [[email protected]](mailto:[email protected])
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Mobilitas Insurance Group is an equal opportunity employer.
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