At OneMain, Auto Loan Specialists serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership's sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Specialist exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills. We're currently offering part time positions based on business needs.
In the Role
- Reach out to customers via outbound calls or responding to inbound calls from potential customers
- Communicate with dealer and merchants in handling escalated situations
- Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
- Assist in collateral swaps and unwinding of purchase loans
- Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.
- Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
- Process applications and closing secured title or auto loans
- Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
- Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
- Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
- Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment
Requirements
- High School Diploma or GED.
- Sense of urgency in meeting or exceeding application processing goals
Preferred:
- 2 or more years' experience in inside sales, customer service, retail, or call center environment.
- Basic understanding of credit or personal finance concepts.
- Bilingual: Spanish
Location: Onsite - Tempe, AZ
Department Schedule: Mon-Fri 8:00 AM-10:00 PM (Central Time), Saturday 8:00 AM -9:00 PM (Central Time) (minimum of 3 Saturdays scheduled per month). Flexible scheduling available within hours listed.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more
