CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an AI Product Manager! Join us and support CSAA IG in achieving our goals.
Your Role:
CSAA Insurance Group is seeking a dynamic and experienced AI Product Manager to lead the development and implementation of AI-powered solutions across the enterprise. In this role, you will bridge the gap between business needs and technical capabilities, ensuring AI initiatives are aligned with our strategic goals and delivered at quality. You will collaborate with cross-functional teams to develop a robust product roadmap and drive AI projects from ideation to delivery, focusing on real-world enterprise impact and measurable business outcomes.

This is a unique opportunity to shape the future of AI at CSAA Insurance group, influence key business decisions, and deliver cutting edge solutions that drive efficiency, empower employees and delight AAA members and agents.
Your Work:

• Product Strategy & Vision: Help drive the long-term vision of AI at CSAA by developing and communicating a clear product vision and roadmap that aligns with enterprise goals and priorities. Partner with business units to identify strategically aligned, high-value use cases to inform our AI roadmap.

• Cross-Functional Collaboration: Partner across the enterprise to define AI product features, ensure technical feasibility, and deliver scalable solutions. Lead the end-to-end product lifecycle for AI initiatives - from identifying opportunities and defining requirements to overseeing development, deployment, and post-launch optimization.

• Business Optimization: Develop insurance domain acumen and partner with business stakeholders to identify opportunities for AI to accelerate strategic business outcomes, including streamlining of operational workflows, enhanced decision-making, improved customer experiences. 

• Business-Technical Translation: Leverage technical expertise to bridge technical teams and stakeholders, translating technical concepts into actionable business requirements.

• Product Performance: Develop aligned KPIs with business stakeholders to measure the effectiveness of AI workflows. Monitor user experiences, incorporate feedback, and ensure AI solutions deliver actionable and interpretable outcomes.

• Vendor Evaluation & Partnership: Build a deep understanding of AI ecosystems and collaborate with external technology providers to align deliverables with organizational goals.

• Competitive Intelligence: Continuously monitor and analyze the competitive landscape to identify emerging AI trends, technologies, and market shifts to ensure alignment with strategy and top opportunities for growth.

• Regulatory Compliance: Partner with business units and Legal to ensure all solutions adhere to industry regulations.

Required Experience, Education and Skills:

• Bachelor's degree in engineering, business, or a related field required.

• 5+ years of experience in product management, innovation, consulting, or venture capital, with exposure to AI or workflow automation.

• 3+ years of experience in insurance operations or a similar field.

• 3+ years of experience translating business strategy and working with technical teams to deliver aligned technology-enabled products.

• Strong understanding of AI, including its capabilities and limitations, and the ability to apply this knowledge to address operational challenges effectively.

• Proven success launching and scaling new products or processes in large organizations.

• Experience defining product metrics and using them to guide decision-making.

What would make us excited about you?

• Experience managing or developing AI/Machine Learning products highly preferred.

• Strong problem-solving mindset, comfort with ambiguity and adaptability in fast-paced environments.

• Knowledge of enterprise systems, processes and AI technologies/concepts, with the ability to align technical solutions to operational and strategic goals.

• Proven ability to foster alignment, build consensus, and manage in a matrixed environment without direct authority.

• Ability to identify challenges and opportunities through business and technical expertise, helping to implement tech-driven solutions that accelerate business outcomes.

• Experience designing solutions for regulated environments, ideally with a strong understanding of insurance processes.

• Expertise in defining, monitoring, and interpreting KPIs to inform product success.

• Ability to clearly convey complex concepts to diverse audiences to gain alignment, influence and build a culture that understands the potential of AI at all levels of the organization.

• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects). 

• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.). 

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area. 

• Travels as needed for role, including divisional / team meetings and other in-person meetings. 

• Fulfills business needs, which may include investing extra time, helping other teams, etc. 

CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits)
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
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